Terms and Conditions

Last updated: May 12, 2025

These Terms and Conditions ("Terms") govern your use of the FormChat application (the "Service") provided by Gundi, a company registered in the Netherlands ("Gundi", "we", "our", or "us").

Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of the Terms, you may not use the Service.

2. Description of the Service

FormChat is a web-based Platform-as-a-Service (PaaS) that enables users to build AI-driven chatbot forms that can be embedded on external websites. Users may create organizations, invite team members, design and deploy chatbot forms, and train AI agents with custom data such as documents, website content, or text.

3. Accounts

To access certain features of the Service, you must register for an account. You agree to provide accurate, complete, and current information and to keep this information up to date. You are solely responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.

You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with these requirements.

4. Subscriptions and Billing

Some features of the Service are available only through a paid subscription ("Subscription"). Subscription plans, pricing, and billing cycles (typically monthly) are outlined on our website and may change at our discretion.

By purchasing a Subscription, you authorize us to charge your designated payment method on a recurring basis. If automatic billing fails, you agree to manually complete payment by the due date indicated in the invoice.

Subscriptions automatically renew unless cancelled by you or by us before the end of the current billing cycle. You may cancel at any time via your account settings.

5. Fee Changes

We reserve the right to modify Subscription fees at any time. Any fee changes will take effect at the end of the current billing cycle. We will provide reasonable prior notice so you can cancel your Subscription if you do not agree to the changes.

6. Refunds

Refund requests may be considered on a case-by-case basis at our sole discretion. We do not guarantee refunds.

7. Termination

We reserve the right to suspend or terminate your account and/or access to the Service at any time, for any reason, with or without notice. We may also cancel your Subscription without liability.

Upon termination, your right to use the Service will cease immediately. You may also terminate your account at any time by discontinuing use of the Service.

8. Content

You are solely responsible for all data, content, and materials you upload, share, or use with the Service ("User Content"). You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, store, modify, and display such content as necessary to operate and improve the Service.

You represent and warrant that your User Content does not infringe any third-party rights and complies with all applicable laws and regulations.

9. Acceptable Use

You agree not to:

Use the Service for any unlawful, harmful, or fraudulent activity; Upload or transmit viruses, malicious code, or other harmful software; Reverse-engineer or interfere with the integrity or performance of the Service; Attempt to gain unauthorized access to other accounts or systems connected to the Service. We reserve the right to investigate and take appropriate action, including removing content or suspending accounts, for violations of this section.

10. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, design, text, graphics, and logos (excluding User Content), are owned by or licensed to Gundi. You may not use our intellectual property without our prior written permission.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by Gundi. We are not responsible for the content, policies, or practices of any third-party site or service.

You acknowledge and agree that Gundi shall not be liable for any damage or loss caused by the use of or reliance on any third-party content.

12. Disclaimer of Warranty

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by Dutch law, we disclaim all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Gundi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, resulting from your access to or use of (or inability to access or use) the Service.

In no event shall our total liability exceed the amount you have paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

15. Changes to Terms

We may update these Terms at any time. If we make material changes, we will notify you via email or through the Service. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Gundi Meander 251 6825 MC Arnhem Email: support@formchat.app