Privacy Policy

Last updated: May 12, 2025

This Privacy Policy explains how Gundi ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use FormChat (the "Service"), a chatbot form builder and AI-powered data tool accessible via our web application.

We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable Dutch laws.

1. Who We Are

Gundi
Registered in the Netherlands
Chamber of Commerce (KvK) number: 82498806
Address: Meander 251 6825 MC Arnhem
Email: support@formchat.app

Gundi is the data controller for personal data collected through the Service.

2. What Data We Collect

We collect and process the following types of personal data:

a. Account Information

Name Email address Password (hashed) Organization/team name Billing information (if applicable)

b. Usage Data

IP address Browser type and version Device information Access times and logs Clickstream data and interaction logs

c. Content You Provide

Uploaded documents, text, and URLs used to train AI chatbots Embedded chatbot configurations and messages

d. Payment Data

Payment and billing details are processed via third-party payment processors (e.g., Stripe). We do not store credit card information.

3. How We Use Your Data

We use your data to:

Provide, maintain, and improve the Service Manage user accounts and team collaboration Process payments and send invoices Personalize chatbot responses using your training data Respond to inquiries and provide support Comply with legal obligations

We do not sell your personal data or use it for advertising purposes.

4. Legal Basis for Processing

Under the GDPR, our legal basis for processing your personal data includes:

Contract performance – to provide and operate the Service Consent – where you have given explicit permission (e.g., marketing) Legal obligation – to comply with tax, accounting, and regulatory requirements Legitimate interests – such as improving our Service and preventing abuse

5. Data Sharing and Disclosure

We may share your personal data with:

Third-party service providers such as hosting (e.g., AWS), analytics, email, and payment processors Team members you invite to collaborate within your organization Authorities when required by law or regulation

All third parties are bound by confidentiality and data processing agreements where applicable.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. We may retain certain information as required by law or for legitimate business purposes, such as dispute resolution or compliance with legal obligations.

7. International Transfers

Your data may be processed or stored in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place in accordance with GDPR.

8. Your Rights Under GDPR

You have the right to:

Access your personal data Correct inaccurate or incomplete data Delete your data (“right to be forgotten”) Restrict or object to processing Request data portability Withdraw consent at any time Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise your rights, contact us at support@formchat.app.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access control, and regular security audits.

10. Children's Privacy

FormChat is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or through your account dashboard. Continued use of the Service after changes become effective constitutes your acceptance of the updated Policy.

12. Contact

If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at:

Gundi
Meander 251 6825 MC Arnhem Email: support@formchat.app